All-inclusive pricing — GST shown before you payVerified local partners across IndiaSecure UPI checkoutFree cancellation on most toursInstant booking confirmationAll-inclusive pricing — GST shown before you payVerified local partners across IndiaSecure UPI checkoutFree cancellation on most toursInstant booking confirmation
Frequently Asked
Questions, answered.
Quick answers to the things our customers most often ask. For anything else, write to us at contact@sanchamit.com.
I.
Orders & Payment
What payment methods do you accept?
We accept UPI (through our payment partner MMADPay). UPI payments work with any UPI app — GPay, PhonePe, Paytm, BHIM, or any bank's UPI service.
Is my payment information secure?
Yes. The entire site runs on HTTPS/TLS encryption. UPI transactions are processed end-to-end by our gateway partner. We do not store any UPI ID, PIN, OTP or banking credentials on our systems — only the transaction reference number for reconciliation.
Can I modify or cancel my order after placing it?
Yes, as long as it has not yet been dispatched. Write to contact@sanchamit.com with your order number and we will help. Once an order is dispatched, it can only be processed as a return after delivery.
Why was my UPI payment declined?
UPI declines are usually due to bank-side timeouts, daily UPI limits, or temporary outages of the UPI app. No amount is deducted from your account in such cases. You may retry the payment or switch to a different UPI app.
Do prices include GST?
Yes. All prices on the Website are inclusive of GST. The GST breakdown appears on the invoice that accompanies your order.
II.
Booking & Confirmation
How do I receive my booking?
As soon as your payment succeeds, your booking confirmation and e-voucher are emailed to you — usually within a few minutes. Present the voucher (printed or on your phone) to the tour operator on the day of your experience.
How quickly is my booking confirmed?
Confirmation is instant for most tours. Right after a successful UPI payment you receive an email with your booking details and voucher — there is nothing to ship and no waiting.
Is there any booking or delivery fee?
No. There are no shipping, handling or delivery charges of any kind. The price you see is all-inclusive of applicable GST and is shown in full before you pay.
How do I check my booking status?
You can view your booking and voucher any time at sanchamit.com/track-order using your booking number, or from the link in your confirmation email.
Which destinations do you cover?
We run tours, transfers and experiences across the destinations listed on the site. The meeting point and timings for your tour are shown on the tour page and on your voucher. For custom or group trips, write to contact@sanchamit.com.
III.
Cancellations & Refunds
What is your cancellation policy?
Most tours offer free cancellation up to the cut-off time shown on the tour page. To cancel, contact us with your booking number. Read the full Refund & Cancellation Policy for details.
How long do refunds take?
Approved refunds are initiated within 7 business days and credited to your original payment method — the same UPI ID used to pay — typically within 7–10 business days of initiation.
What if my tour is cancelled or rescheduled?
If a tour is cancelled or materially changed by us or the local operator (for example, due to weather or safety), you may choose a full refund or a free reschedule to another available date.
Can I reschedule my booking?
Yes, subject to availability. Contact us with your booking number as early as possible and we will do our best to move your booking to another date.
What should I carry on the day of the tour?
Carry your e-voucher (printed or on your phone) and a valid photo ID. Arrive at the meeting point at the time stated on your voucher. If anything is unclear, contact us in advance.
IV.
About us
Where are you based?
Our registered office is at Flat-62, Ahilya Nagar, Indore, Madhya Pradesh - 452012, registered as SANCHAMIT TRAVELS PRIVATE LIMITED (GSTIN 23ABTCS9338N1ZD).
Do you offer wholesale or B2B?
Yes, we work with select retailers and corporate-gifting partners. Please write to contact@sanchamit.com with your requirement.
How can I file a grievance?
Our Grievance Officer is Amit Tiwari & Sanchit Malviya, reachable at grievance@sanchamit.com or 7471180984. Read the full Grievance Redressal procedure for timelines and escalation paths.